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FAQs

Answers to your most common questions. Email me if you have a question that is not answered here.

For individual therapy, at least 24 hours notice of cancellation is required, or the fee will be charged. If we are unable to meet due to a COVID lockdown, then you will be offered online therapy (teletherapy). If you choose not to go ahead with teletherapy you will be given a refund.

Please contact me via the contact form here, or get in touch via email. Please include a little information as to what you are seeking help with, as this can be helpful to determine whether I can provide the best support for you and your concerns. If you have times or days that are best for me to call you, please let me know and I will do my best to call you during these times. If you would rather I email you instead of call, please also include this in your message.

When I receive your message, I will usually contact you via phone during daytime hours for a 10-minute phone call to discuss your needs and set up a time for our first session. I can also answer any further questions you might have about the service. If we determine that this service is not right for you, where possible I will try to point you in the direction of an alternative service.

Prior to our first session, I may send you an electronic questionnaire to complete before our first session. You may sign and return the consent form prior to our session, or, if you have further questions, we can discuss these when we meet. I may also send you other electronic questionnaires to complete before our first session, or at other stages throughout our work together, but I will discuss these with you first.
In our first session we will have an in-depth conversation to discuss why you have come to see me, what is going on in your life and what you might like to get out of therapy (it’s okay if you’re not sure yet too). We will work together to figure out what your main concerns area, and some approaches that you mind find useful to help with these difficulties.

A short portion of this session will also involve covering issues such as confidentiality, information sharing and else you would like involved in your treatment.

In subsequent sessions we will look at introducing a variety of practical strategies you can use outside of therapy, to help you get to where you want to be. We will review where you are at, and if you think therapy is helping. Remember that progress is not necessarily instant, and that it is expected that you might feel a range of emotions about therapy before, during and afterwards – this is entirely normal! If you do have any concerns, please feel free to discuss with me at any time.

I offer weekly, fortnightly and monthly sessions, or less frequently if appropriate. The frequency all depends on where you are at in your journey, your needs and requirements, and what I think is going to be most beneficial (e.g. if I do not think it would be beneficial to you coming weekly, then I will not encourage it). You may find that we start of seeing each other weekly or fortnightly at first, and then extend out to monthly or every so often as we get further along. Or you may find that you come along to a couple of sessions and this is all you need.

Please visit the Workshops & Courses page for more information. If you would like a bespoke workshop please contact me directly.

You will need to provide your contact information so I can call or email you to ask you about what you want help with.

I am able to provide in-person therapy appointments or video/phone sessions, depending on what you are comfortable with.

I am required by the Ministry of Health to wear a medical grade mask.  Under Red Traffic Light settings you are also required to wear a mask to in person appointments.

I provide a QR code for scanning on entry to my clinic.

“The Privacy Act 2020 provides the general framework for promoting and protecting individual privacy. It does so by establishing certain principles with respect to the collection, use, disclosure of and access to information relating to individuals. It applies to public and private sector agencies” (health.govt.nz).

In line with the above, I store your personal information and records on an electronic platform that is purpose-built for mental health professionals. It is secure, electronic platform that is encrypted and protected. The video conferencing and teletherapy platform within this software is compliant with New Zealand privacy standards.

There is plenty of free on-street parking available.

I offer therapy to adults 18 years and older.

We will discuss confidentiality in our initial session together, however please be assured that everything you speak to me about will remain between us. The exceptions to this are where I have concerns for your safety, or someone else’s safety. I will always endeavour to speak to you first before sharing your information with other individuals or services if I am concerned for your safety, though sometimes this may not be possible if have imminent concerns.

I offer therapy via a secure online platform called Carepatron. This platform meets New Zealand government privacy requirements and standards. I will send instructions prior to our session as to how to use this.

You can self-refer to me through filling out the form on this website or contacting me directly. I also accept referrals from General Practitioners.

Please have a conversation with me if possible to discuss your concerns. If this is not possible or you are still dissatisfied after our discussion, you can contact the New Zealand Psychologists’ Board (NZPB) on 0800 471 4580 at any stage to raise your concerns informally. They will be also able to guide you should you wish to make a formal complaint. You can find out more here https://psychologistsboard.org.nz/for-the-public/raising-a-concern-about-a-psychologist/

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